Friday, April 22, 2011

Second time's a charm

Our counter top is in and it looks beautiful. Yay! I had several calls back and forth with Mark (the guy overseeing our counter installation) about our counter and the issues we had with it. We didn't like the seaming job they did (the seam was very dark and not a uniform width) and there was an issue with the counter being very dull on one side of the seam. Mark was very helpful in correcting these problems. He had a Caesarstone rep look at our counter and the rep agreed that there was a defect in the slab we bought so Caesarstone gave us another slab. I have to say, I'm impressed with Caesarstone and their customer service.

The second installation didn't go as smoothly as we had hoped. When the crew showed up to install, the counter pieces had the same problem as before (one piece was thicker in profile than the other). After the first go around, we thought for sure they would have checked the product before bringing it out but I guess not. Anyway, they took it back to the shop asap, had the pieces redone to the right thickness and brought it back. The installation went smoothly from there and it looks fabulous!




Not only is our counter top finally in, but we've been able to unpack a ton of boxes and organize the kitchen. Even though we have way more storage space than we did before, we have doubles of everything (two sets of dishes, glasses, pots & pans, bakeware, etc), so there's going to be some more de-cluttering to come. For now, we're just happy to not have to root through a dozen boxes to find something.


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